Refund and Restitution Policy

At Sirah Atlas, we strive for complete customer satisfaction. This refund and restitution policy explains under what circumstances you are entitled to a refund of your subscription and how you can request a restitution.

This policy is drawn up in accordance with Dutch consumer law and the Consumer Purchase Act.

1.1 Legal right of withdrawal

As a consumer, you have the right to withdraw from your subscription within 14 days after entering into your subscription without giving reasons.

1.2 Withdrawal period

• •The withdrawal period is 14 days from the day you entered into the subscription
• •You can report your withdrawal via email to [email protected]
• •A clear statement of your intention to withdraw is sufficient

1.3 Consequences of withdrawal

• •With timely withdrawal, the full subscription amount will be refunded
• •Refund takes place within 14 days of receiving your withdrawal
• •Your access to premium content will be terminated immediately

2.1 Cancellation by customer

• •You can cancel your subscription at any time
• •Cancellation can be done via your account settings or by email
• •No notice period is required
• •Your subscription remains active until the end of the paid period

2.2 Refund upon cancellation

• •Upon cancellation after the withdrawal period, no refund is provided for the current period
• •Already paid amounts for future periods will be refunded
• •Automatic renewals are stopped

2.3 How to cancel?

3.1 Technical problems

If you cannot access our services for an extended period due to technical problems on our end, you may be entitled to a proportional refund or extension of your subscription.

3.2 Double payments

In case of double payments due to technical errors, the excess amount will be automatically refunded within 5 working days.

3.3 Unauthorized payments

If you notice an unauthorized payment, please contact us immediately. We will investigate this and, if justified, refund the amount.

3.4 Price changes

In case of price increases, you have the right to cancel your subscription. If you do this within 30 days of the price change announcement, the remaining amount of your current subscription will be refunded.

No refund is provided in the following cases:

• •Violation of our terms and conditions by the user
• •Abuse of the platform or unauthorized sharing of accounts
• •Cancellation after intensive use of premium content (outside withdrawal period)
• •Change of mind without valid reason (after withdrawal period)
• •Technical problems on the user's side (internet connection, device, etc.)

5.1 Submit request

For a refund, you can contact us via:

5.2 Request handling

• •We confirm receipt of your request within 2 working days
• •Assessment of your request takes place within 5 working days
• •You will receive a written decision by email
• •If approved, the refund will be processed within 14 days

5.3 Refund method

• •Refunds are processed via the same payment method as the original payment
• •Payments via Paddle are automatically refunded to your original payment method
• •In exceptional cases, a bank transfer may be used

6.1 Internal complaints procedure

Are you not satisfied with our decision? You can submit a reasoned objection within 30 days via [email protected]. We will reassess your objection.

6.2 External dispute resolution

As a consumer, you can submit disputes to:

6.3 Legal action

As a last resort, you can submit your case to the competent court in the Netherlands. Dutch law applies to all disputes.

We may change this restitution policy from time to time. Important changes will be announced at least 30 days in advance via our website or by email. Changes do not apply to already concluded subscriptions, unless this is in your favor.

For questions about this restitution policy or to submit a refund request: